Shipping, Returns and Privacy Policies
For The Horse of Course and For The Horse of Course.com offers the following Shipping Policy:
For The Horse of Course.com normally processes and ships orders from our location (depending on item availability), within 48 business hours of receiving a customer order, excluding weekends. Processing for orders placed after 10 a.m. Eastern Standard Time (EST) may not be processed until the following business day.
All orders are shipped via UPS ground service or USPS unless otherwise indicated by us or unless requested otherwise by our customers. Customers may request special delivery options however, additional shipping costs will apply. The delivery time of special delivery options is dependant on the time your order is placed as stated above. Next-day air packages and 2nd-day air packages are also governed by the time your order is received and will arrive in accordance with the policies and procedures of UPS. Delivery to some zone locations may take longer as determined by UPS zone delivery tables located at www.UPS.com . Shipments are delivered Monday through Friday only. No weekend delivery. In most cases, based upon product availability, you should receive your products within 5-10 days of purchase.
We do not ship to P.O. boxes, APO/FPO addresses, Alaska , Hawaii , Puerto Rico , or Canada unless special arrangements for shipping can be made. Please email customer service at firstname.lastname@example.org for rate information. We currently do not offer international shipping outside of the United States and Canada .
No products on the website are offered for sale or shipped where prohibited by state law. F.O.B. Shipping surcharges on special order and certain other items may apply.
* Oversized items may require an additional shipping charge beyond the shipping rate stated on the customer invoice as determined by UPS oversize weight dimension information located at www.UPS.com.
* Heavyweight charges may apply.
* Shipping rates for saddles are determined by oversize/dimensional rates at www.UPS.com and may require an additional shipping charge beyond that stated on the customer invoice (please contact us for shipping rates for saddles).
* Aerosols and flammables can only be shipped by ground/surface to the 48 contiguous states.
* Please contact us with any further concerns regarding shipping rates. When Gift Certificates are used, the order must be at least $75.00 to receive free shipping, otherwise standard shipping rates apply.
United States Sales Tax: For The Horse of Course is required to collect sales tax on orders shipped to Maryland . The appropriate state and local tax rate will be charged on the price of the purchased items and, where required by law, on shipping and handling charges. If you are making an exempt purchase, please contact customer service and provide them with the appropriate documentation (e.g. Resale or Exemption Certificate) to claim your exemption. Contacting the customer service department before entering your order will help to avoid billing adjustments.
Pricing, tax, and shipping information provided above are estimated and presented for your convenience only. All pricing and shipping information is subject to change without notice. Final order specification and amount, including tax and shipping, will be communicated following receipt of your online order.
For The Horse of Course will not be responsible for typographical or other errors or omissions regarding prices or other information.
All sales are subject to For The Horse of Course’s terms and conditions of sale.
For The Horse of Course and For The Horse of Course.com offers the following Returns and Cancellations Policy:
Your satisfaction is guaranteed. Should you wish to make a return within (30) days of purchase, please contact our Customer Service Department for authorization and instructions. You will be required to ship the item and your packing slip to: For The Horse of Course, Returns 8257 Waterford Road, Pasadena. MD 21122.
For your protection, we encourage you to send your return via USPS or UPS. We currently do not charge our customers a re-stocking fee, however, shipping for return packages must be prepaid by the customer. We cannot accept COD. Even exchanges are sent back to you at no additional charge.
If you request a refund, your credit card will be processed for credit usually within 48 business hours of receiving your return. Please note on the packing slip your reason for return as we consistently strive to improve our service in an effort to better serve you. For "special order" items not listed on our website or in circumstances where we have worked with you to order items or "packages" specially ordered for you, there will be a restocking fee charged for cancellations.
If anything is damaged in your order, please save the carton and all the packing material as well as the item. Do not return the damaged merchandise until you notify our customer service email@example.com so that we can instruct you on the proper handling of the damaged merchandise. This will ensure the most timely and convenient replacement.
For The Horse of Course respects your privacy and therefore we have taken great care to inform you in this Policy what we do and do not do with information that you provide us in the course of using our website, purchasing our products or using our services. Your Privacy is Important and we use our best efforts to maintain the personal information you give to us in a secure, safe and responsible manner.
For The Horse of Course will not disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to firstname.lastname@example.org with "unsubscribe" as the subject line.
At For The Horse of Course the safety of your children is very important to us. Consequently, according to the Children's Online Privacy Protection Act (COPPA), For The Horse of Course does not knowingly or intentionally collect information from children under 14 without prior parental consent. If you are under 14 and wish to purchase items from For The Horse of Course or wish to provide personal information, please ask a parent or your guardian for assistance. For The Horse of Course can not prohibit minors from visiting our website and must rely on parent(s) or guardian(s) to decide which materials are appropriate for children under 14 to view .
For The Horse of Course is owned and operated by fellow horse owners like yourself who take pride in providing you with “the complete source for horse and rider”, where quality and affordability is our number one goal for customer satisfaction. We have joined with our suppliers in offering wonderful products and services at an exceptional value to you.
When you purchase our products and/or services from our location, over the phone or on-line, or participate in our surveys, or promotions, you provide us with information. Depending upon what information you provide to us and whether, and where, you purchase products and/or services, the information we receive may include your name, mailing, billing and/or shipping address, telephone number, driver’s license number, birth date, form of payment, e-mail address, product and service preferences, what you purchased, etc.
When you use a credit card the information we receive will include your account number and your form of payment. For The Horse of Course uses the information you provide to service your account, to ship an order to you, to provide warranty service on products and/or services you purchased.